COMPLAINTS

A clear route for reporting a service problem, billing issue, security concern or other formal complaint.

1. CONTACT US FIRST

Send the complaint to support@uaml.ai. Include your name, account email, the service concerned, a concise description of the problem and any relevant reference number.

2. WHAT HAPPENS NEXT

We will acknowledge receipt, assess the issue and, where appropriate, request additional information. Technical incidents may be routed to the support or security team; billing matters may be routed to the commercial team.

3. SECURITY REPORTS

If the complaint concerns a suspected vulnerability, unauthorised access or exposure of personal data, mark the message SECURITY and provide only the minimum sensitive information necessary. Do not send passwords, private keys or live credentials.

4. CONSUMER DISPUTES

Consumer rights and mandatory complaint or alternative-dispute mechanisms depend on the customer's jurisdiction. Nothing in this procedure removes rights that cannot lawfully be waived.

5. ESCALATION

If we cannot resolve the matter directly, we will provide the escalation route required by the applicable contract or law.